How we collect, use, and protect your personal data.
Updated 8 December 2025
We strive to create a platform that respects user privacy and is bound by the principles of consent. We are ad-free and we don't sell your data. We believe that users have data rights, and we ensure that user data is only collected to enable app functionality, process our services, or meet legal obligations. We are working to build a private and secure platform that anonymizes user information and is fully transparent about its data practices.
No platform can guarantee complete protection against data hacks or cyber attacks, and we cannot provide any guarantee with respect to privacy or data security. If you have any questions, you can contact us at contact@zich.app.
Zich is a mobile application published by Zichverse Pvt. Ltd. on the Apple App Store and Google Play Store. This Privacy Policy ("Policy") explains how Zichverse Pvt. Ltd. ("we," "our," or "us") processes personal data of individuals who use our services, including our platform, websites, applications, and other online services (jointly, the "Services"). This Policy also explains your rights and choices about how we use your personal data, including how you can access or update information about you.
In this Policy, "Personal Data" means any information relating to an identified or identifiable individual, such as a name, address, telephone number, or email address.
Zero tolerance for CSAE. At Zich, we have a zero-tolerance policy for child sexual abuse and exploitation (CSAE). We strictly prohibit any content, behavior, or user interaction that exploits or endangers minors.
Child Sexual Abuse Material (CSAM). Any visual depiction (photos, videos, illustrations) involving minors in sexual activities or sexualized contexts is strictly forbidden. We remove any reported or detected CSAM immediately and permanently ban the responsible user.
In-app reporting. Users can report any suspicion of CSAE or CSAM directly from the app via the "Report / Feedback" feature, or by contacting contact@zich.app for urgent concerns.
Legal compliance. Upon learning of any CSAM, we take prompt action in accordance with our standards and applicable child protection laws, and we cooperate with relevant law enforcement and child protection authorities.
Child safety contact. For child safety concerns, abuse reports, or notifications (including from Google Play), reach out to our dedicated Child Safety Officer — Zich Admin, contact@zich.app.
We may monitor our Services for violations of these terms, and we may take appropriate action against anyone who, in our judgment, violates the law or these terms — including refusing or restricting access to our Services, and taking other action aimed at protecting our rights or property or the proper functioning of our Services.
Depending on where you're located, we only process your personal data based on a valid legal ground. The table below describes our purposes and the corresponding legal grounds.
| Purpose | Description | Legal ground |
|---|---|---|
| Communicating with you | Providing updates, responding to your questions, and offering customer support. | Necessary for performance of a contract with you |
| Billing and accounting | Handling payments and keeping payment records. | Necessary for performance of a contract with you |
| Preventing fraud | Protecting against and prosecuting fraudulent, deceptive, or illegal activity. | Legitimate interest in preventing fraud |
| Safety | Safeguarding our platform and ensuring security. | Legitimate interest in security and safety |
| Technical support | Diagnosing and resolving issues you report. | Necessary for performance of a contract with you |
| Understanding usage | Understanding trends and preferences to improve our Services. | Legitimate interest in understanding usage |
| Aggregated data | Generating anonymized or aggregate data for lawful purposes such as reports. | Legitimate interest in aggregate reporting |
| Administrative and legal | Addressing legal issues such as IP infringement, defamation, or enforcing our Terms. | Legitimate interest in legal matters |
| Compliance | Meeting legal obligations, e.g. accounting, tax rules, or court orders. | Legal obligation |
| Other purposes | If we intend other uses, we'll provide specific notice at the time of collection. | See the relevant notice |
Our Services are hosted in the United States. If you use our Services from another jurisdiction, your personal data is transferred outside of your jurisdiction and into the U.S. for storage and processing. Data protection laws where you live may differ from U.S. law.
We delete personal data, or de-identify it, once it's no longer necessary for the purposes we collected it for, unless we're required or permitted by law to retain it longer. We consider the type of service, the length of our relationship with you, and any applicable legal retention requirements.
Our Services may link to third-party websites, products, or services we don't own or operate. We're not responsible for their privacy practices, and this Policy doesn't apply to your activity on their platforms. We encourage you to read their privacy policies before sharing information with them.
We implement reasonable security measures to protect your personal data. Because no method of electronic transmission or storage is entirely secure, we can't guarantee absolute security, to the extent permitted by law.
We may periodically update this Policy. If changes are significant, we'll notify you in advance or as required by law.
For questions about this Policy or to exercise your rights, contact our Data Protection Officer: